PROSEDUR PELAYANAN PRODUK KCA (KREDIT CEPAT AMAN) DI PT. PEGADAIAN (PERSERO) KANWIL XI SEMARANG

Bethari , Yul Kridianti (2017) PROSEDUR PELAYANAN PRODUK KCA (KREDIT CEPAT AMAN) DI PT. PEGADAIAN (PERSERO) KANWIL XI SEMARANG. Undergraduate thesis, Diponegoro University.

[img]
Preview
PDF
185Kb
[img]
Preview
PDF - Published Version
85Kb
[img]
Preview
PDF - Published Version
226Kb
[img]PDF - Published Version
Restricted to Repository staff only

194Kb
[img]
Preview
PDF - Published Version
44Kb

Abstract

This study aims to describe the Procedure of Product Service at PT. Pegadaian (Persero) Regional Office XI Semarang. This research uses qualitative approach. The author uses data collection techniques by interview, observation, and literature study. Procedure service at PT. Pegadaian (Persero) Regional Office XI Semarang simple according to the wishes of customers or customers who want the ease in every transaction service. Product service procedures in accordance with the Regional Office Operational Manual, supported with the attitude of friendly employees and kinship, along with facilities and customer service by PT. Pegadaian (Persero) Regional Office XI Semarang. Suggestions that writers can provide on the results of this research is the ease of filling the form that directly shows want to make a pawn, good communication between employees and customers, so that customers can better understand about the products of PT. Pegadaian (Persero), time efficiency and skill to expedite product service to avoid long queue, structuring of guarantee goods is good enough and should pay more attention to cleanliness and service attitude to customer who always friendly and smiling when giving product service.

Item Type:Thesis (Undergraduate)
Subjects:H Social Sciences > H Social Sciences (General)
Divisions:Faculty of Social and Political Sciences > Diploma in Office Administration and Secretary
ID Code:60847
Deposited By:Mr/mrs Fisip Undip
Deposited On:27 Feb 2018 10:54
Last Modified:27 Feb 2018 10:54

Repository Staff Only: item control page