PENILAIAN PENGUNJUNG TERHADAP PELAYANAN HUMAS SEKRETARIAT JENDERAL DEWAN PERWAKILAN RAKYAT REPUBLIK INDONESIA DALAM KEGIATAN KUNJUNGAN MASYARAKAT

Abstract

People in the era of globalization are now more daring to encourage the desires and aspirations to the government. In this case the Public Relations Division General Secretariat of the Republic of Indonesia under the auspices of the Parliamentary Bureau of Parliament through public visit activities, providing public services to the public by assessing the quality of Public Relations Ministry of the General Secretariat. In addition, the opportunity for Public Affairs Secretariat General of the House of Representatives to be closer to the community and know what is needed General House Of Representatif Of The Republic Of Indonesian. The purpose of this study is to assess the service of Public Affairs Secretariat General of the Republic of Indonesia in the activities of community visit. The method used in this study is quantitative. Sampling was done by non probability sampling method with accidental sampling technique, with 50 respondents. In the findings of the study, the results show that almost all respondents who follow the community visit activity assess the service officers to the visit participants are good. The assessment is based on indicators of service quality. Reliability, assurance of tolerance (empathy), and being (tangible). Based on the above description, the visitor's assessment on the Public Relations of the Secretariat General's office in the community visit has been effective. Based on indicators of indicators used, this is indicated by recapitulation reverse indicator of service quality is above 60% indicates the condition of visitors to the Public Relations Service Secretariat General of the House of Representatives of the Republic of Indonesia in community visit activities have been good.