PROSES PELAYANAN MEDICAL CHECK UP (MCU) TAHUN 2017 DI UNIT KESEHATAN PT KERETA API INDONESIA (PERSERO) DAERAH OPERASI 4 SEMARANG

Abstract

This research was conducted at Health Unit of PT Kereta Api Operation Area 4 Semarang. Problems to be investigated is how the process of medical check up service or what are the obstacles experienced during the process of medical check up service at PT Kereta Api Indonesia Daop 4 Semarang. In this study, the authors examine the process of medical check up service PT Kereta Api Indonesia Daop 4 Semarang. The purpose of this study is to describe the process of medical check up service of PT Kereta Api Indonesia Daop 4 Semarang along with any obstacles experienced in the service process. This research uses the descriptive type with a qualitative approach by using information sourced from employees of Health Unit PT Kereta Api Indonesia Daop 4 Semarang. The process of medical check up service of PT Kereta Api Indonesia Daop 4 Semarang is guided by public service standard. The process of medical check up service consists of several stages: registration, multiple checks, and management of medical check up data. The problems encountered in this research are the development of MCU examination tools, lack of officers, widespread location, MCU participants not present and the exchange of results of examination MCU participants. From the results of the study the authors provide a little suggestion that the need for the existence of the development of inspection tools, the addition of officers, preparation for a mature location, provide reprimands to participants who are not present and improved performance MCU data management officers so that barriers in the process of medical check up service a little bit reduced.