IMPLEMENTASI PROGRAM BPJS KESEHATAN di PUSKESMAS BANDARHARJO SEMARANG UTARA

Abstract

Healthcare and Social Security Agency known as BPJS is an Indonesian state-owned corporation (BUMN) which is particularly assigned by Indonesian government to take care the national social security system for all Indonesian Citizen. In the framework of fulfilling the needs of the people of Bandarharjo North Semarang, Society Healthcare Center or Puskesmas in Bandarharjo north semarang has a mission to provide proper healthcare services along with the Law no.24 year 2014 about National Health Insurance. In implementing the BPJS Kesehatan's program. Some variables are required in the implementation as support and obstacle aspects, there are four variables and indicators, it is according to George Edward III theory, which includes communication, resources, disposition, and bureaucracy structure. The objectives of this research are knowing the implementation of BPJS Kesehatan in Puskesmas Bandarharjo North Semarang and also finding out the obstacle and support factors that affect the implementation process of BPJS Kesehatan's Program. This research method uses qualitative research method and phenomenology approach.The result of this study is expected to explain that BPJS Kesehatan program at Puskesmas Bandarharjo has been running well, but there are still some applications which are not appropriate with the existing official regulations. The Obstacle factors of this policy are the lack of human resources, the lack of clarity of the information conveyed, and also the absence of SOP related to BPJS Kesehatan at the society healthcare center or Puskesmas of the Bandarharjo North Semarang.