Analysis on the influence of Patients Perception on Quality of Service, Cost of Service and Doctors Reputation on the Patients Desire to Revisit the Specialist Polyclinic ofthe Outpatient Installation at Panti Wilasa Citarum Hospital in Semarang Year 2009

Abstract

The increasing level of education and knowlegde on health, as well the misunderstanding on referral system lead to the patients visit pattern change. Patients tend to choose specialist services. Based on the results of previous research at Panti Wilasa Citarum In Semarang On March 2009, there were some patiens complaints on un-timeliness of doctors, expensive tariff, and insufficient time for consultations. The objective of this research was to analyze the influence of the patients perception about quality, cost of the services and doctors reputation on pateints desire to revisit the Specialist Polyclinic at Panti Wilasa Citarum Semarang Hospital. Most of the respondents thought that medical-technical skills of the doctors were good (55%), the doctors had good attitude (57%), dissemination of information were good (61%), timeliness for providing services was good (61%), provided time for consultation was good (65%), cost of services was appropriate (41%), and doctors reputation was good (53%). Furthermore, most respondents had desire to revisit (88%). The results of bivariate analysis showed that the variables of timeliness for providing services (p=0.001; p ¤ 0.05) had asignificant relationship with the desire to revisit. Based on multivariate analysis, the variables of timeliness for providing services (p=0.004,Exp (B) =10.172) influenced the desire to revisit. Sumber Utama : www.mikm.undip.ac.id