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Boediman, Agus Harjono (2005) ANALISIS FAKTOR FAKTOR KOMPETENSI INTERPERSONAL PERAWAT YANG MEMPREDIKSI TERJADINYA KELUHAN PASIEN TERHADAP PELAYANAN PERAWAT BAGIAN RAWAT INAP RUMAR SAKIT TELOGOREJO SEMARANG The Analysis of Nurse's Interpersonal Competence Factors Which are Predict a Patient Complaint That Occurs Toward Nursing Care of Inpatient Departement of Telogorejo Hospital, Semarang. Masters thesis, Program Pascasarjana Universitas Diponegoro.

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