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BINUGRAHENI , DINA (2010) ANALISIS DAN PENGUKURAN BEBAN KERJA MENTAL PETUGAS CALL CENTER DAN PETUGAS PELAYANAN PENANGANAN GANGGUAN DENGAN MENGGUNAKAN METODE NASA-TLX (Studi Kasus di PT. PLN (Persero) UPJ Boja, Kendal). Undergraduate thesis, Diponegoro University.

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