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Astuty, R.A.Syanti Wahyu (2005) ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI STRATEGI CUSTOMER RELATIONSHIP MANAGEMENT UNTUK MENINGKATKAN KINERJA PERUSAHAAN (Studi Kasus pada Praktek Dokter Bersama di Jakarta). Masters thesis, Program Pascasarjana Universitas Diponegoro.

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