ANALISIS FAKTOR-FAKTOR DALAM PENERAPAN TOTAL QUALITY MANAGEMENT DAN HUBUNGANNYA DENGAN KEPUASAN KERJA KARYAWAN STUDI EMPIRIS PADA PT. PUPUK SRIWIJAYA PALEMBANG

Abstract

Penelitian ini menganalisis faktor-faktor dalam penerapan Total Quality Management berdasarkan pada Deming Management Method (Anderson et al., 1994 dan Karuppan et al., 1996). Dalam penelitian ini dianalisis hubungan simultan variable-variabel dalam Total Quality Management, yaitu : visionary leadership, employee empowerment, learning, process management, continuous improvement, employee fulfillment, dan employee satisfaction. Model yang digunakan dikembangkan dari model penelitian Andrson et al., 1994 dan Karuppan et al., 1996. Data dalam penelitian ini menggunakan 110 responden yang terdiri dari karyawan PT. Pupuk Sriwijaya yang bertindak selaku supervisor dari lima departemen utama, yaitu Departemen Produksi, Departemen Keuangan, Departemen Litbang, Departeman Teknik dan Rekayasa, dan Departemen Komersial. Alat analisis data yang digunakan adalah Structural Equation Model (SEM) yang di aplikasikan dengan komputer. Hasil dari penelitian menunjukkan bahwa terdapat hubungan positif antara visionary leadership dengan employee empowerment; visionary leadership dengan learning; employee empowerment dengan process management; learning dengan process management; process management dengan continuous improvement; process management dengan employee fulfillment; continuous improvement dengan employee satisfaction, dan employee fulfillment; dengan employee satisfaction. Hasil penelitian tersebut menunjukkan bahwa manajemen perusahaan telah mampu menjelaskan visi dari kualitas secara total, didukung dengan keterlibatan karyawan dan adanya proses pembelajaran sehingga mendukung manajemen proses. Dengan diperhatikannya kualitas kondis! kerja perusahaan, maka karyawan akan merasa kebutuhannya terpenuhi sehingga tercapai kepuasan diantara seluruh anggota perusahaan. lmplikasi dari penelitian ini adalah perlunya komitmen pimpinan perusahaan dalam membentuk kondisi kerja yang mendukung berdasarkan pada faktor-faktor yang berperan dalam keberhasilan penerapan TQM. This study is analyzing the factors in Total Quality Management application that is based on Deming Management Methode (Anderson et al., 1994 and Karuppan et al., 1996 ). The study will analyze the simultaneous relationship between variables in Total Quality Management. Namely: Visionary Leadership, Employee Empowerment, Learning, Process Management, Continuous Improvement, Employee Fulfillment, And Employee Satisfaction. The usage model will be developed from the study model of Anderson et al., 1994 and Karuppan et al., 1996. The data is using 110 respondents composed of employee in PT. Pupuk Sriwijaya. Which is acted as the supervisor of five main departments, Namely Production Departement, Finance Departement, Research and Development Departement, Technique and Engineering Departement, and Commerce Departement. The observer use Structural Equation Model (SEM) as the data analysis, Which is going to the applicate in computer. The result shows that there is a positive relationship between Visionary Leadership, Employee Empowerment, Learning, Process Management, Continuous Improvement, Employee Fulfillment, And Employee Satisfaction. The result shows that the company management is totally able to explain the vision of quality. It is supported with the involvement of the employee and learning process; therefore it can be used as the support means for management process. Full attention is given to the company work condition quality, Thus employee will feel that their needs is main tained. Therefore the employee satisfaction will be reached. The implication of this study is that there is a necessary commitment of the company leader to from the approprioriate work condition based on the important factors to achieve the successful of TQM application.