STANDAR PELAYANAN MINIMAL (SPM) DAN PENINGKATAN PELAYANAN PUBLIK DI ERA OTONOMI DAERAH

Kushandajani, handajani (2004) STANDAR PELAYANAN MINIMAL (SPM) DAN PENINGKATAN PELAYANAN PUBLIK DI ERA OTONOMI DAERAH. DIALOGUE , 1 (2). pp. 1-10. ISSN 1693-8399

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Official URL: http://www.mia.undip.ac.id/

Abstract

The ultimate function of local government is to prepare public service for the local society. Therefore, optimalization of public service efficiency and effectiveness should be the focus of local government in order to present excellent public service. The Minimum Service Standar is a benchmark (understood as a minimum level of performance or national target level) for encouraging the local government in delivering its service to the local society, as well as in encouraging the society to pay control to the performance of the local government in terms of its public service delivery. Key words:performance, minimum service standar, public service

Item Type:Article
Subjects:Z Bibliography. Library Science. Information Resources > Z004 Books. Writing. Paleography
J Political Science > JS Local government Municipal government
Divisions:Postgraduate Program > Master Program in Public Administration
ID Code:909
Deposited By:mr magister ilmu administrasi
Deposited On:02 Oct 2009 08:57
Last Modified:02 Oct 2009 09:59

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