FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PEMAKAI SOFTWARE AKUNTANSI (Studi Empiris pada Perusahaan Pemakai Software Akuntansi K-System di Pulau Jawa)

Abstract

ABSTRACT This study examines how the five Doll and Torkzadeh instruments (Content, Accuracy, Format, Ease of use, Timeliness) and the two Ives, Olson, and Baroudi instruments (Developer staffs and services, User knowledge and involvement) affect the user accounting sofware satisfaction. Data are collected from 50 accounting staffs and managers who use K-System software in their computer based information systems. Collecting data by direct survey at the area of attainable (Semarang regency), mail survey and contact person for area of unattainable (outside of Semarang regency). The results from analysis of the data suggest that content, accuracy, and user knowledge and involvement are positively associated with user accounting software satisfaction. The format, ease of use, timeliness, and vendor staff and services are not associated with user accounting software satisfaction. Key Words: User information satisfaction, accounting software