PENGARUH KEADILAN PROSEDUR EVALUASI KINERJA TERHADAP KEPUASAN KERJA MELALUI OUTCOME BASED EFFECT DAN NON OUTCOME BASED EFFECT (Studi pada Pemerintahan Kabupaten dan Kota di Propinsi Lampung)

Abstract

ABSTRACT This study was carried out to analyze the fairness of performance evaluation procedure on job satisfaction. In particular, the study examined the following aspects: (1) the direct and indirect effects of fairness procedure on job satisfaction through outcome based effect (distributive fairness); and (2) direct and indirect effects of fairness procedure on job satisfaction through non-outcome based effect (trust in superior and organizational commitment). The study applied a survey method with the survey subject of regent and municipal civil servants of Lampung Province. Samples determination was based on a purposive sampling technique. The study collected 241 respondents, consisting of structural officers of Satuan Kerja Perangkat Daerah (SKPD) with service term at least one year at their office. Analysis on the data used a Structural Equation Model (SEM) operated under AMOS version 16.0 application program. Results of the study concluded as the followings: a direct effect of fairness of performance evaluation procedure (KP) on distributive fairness (KD), trust in superior (KPP), and organizational commitment (KO). Such condition affected job satisfaction (KK). However, the direct effect of fairness performance evaluation procedure (KP) on job satisfaction (KK); and trust in superior (KPP) on job satisfaction (KK) proved insignificant. The results also showed an indirect effect fairness of performance evaluation procedure (KP) on job performance (KK) through two different processes, outcome based effect (distributive fairness) and non- outcome based effect (organizational commitment), but through trust in superior proved insignificant. Keywords: fairness of performance evaluation procedure; distributive fairness; trust in superior; organizational commitment; job satisfaction.