PENGARUH ASPEK KUALITAS LAYANAN, KUALITAS PRODUK DAN BIAYA PENDIDIKAN TERHADAP MINAT ORANG TUA SD NASIMA MENYEKOLAHKAN KEMBALI KE SMP NASIMA

MUHSON, Muhson and PERDHANA, Mirwan Surya (2019) PENGARUH ASPEK KUALITAS LAYANAN, KUALITAS PRODUK DAN BIAYA PENDIDIKAN TERHADAP MINAT ORANG TUA SD NASIMA MENYEKOLAHKAN KEMBALI KE SMP NASIMA. Masters thesis, Fakultas Ekonomika & Bisnis.

[img]
Preview
PDF
53Kb
[img]
Preview
PDF
28Kb
[img]
Preview
PDF
184Kb
[img]
Preview
PDF
170Kb

Abstract

ABSTRACT This study aims to determine the effect of service quality (academic aspects, non-academic aspects, empathy and reliability), perceived quality and price perceptions of the interest of the parents of SD Nasima sending them back to SMP Nasima. The population of this research was 619 parents of Nasima Semarang Elementary School. Data was collected by using questionnaires and taking samples of the parents of SD Nasima. The research sample used purposive sampling with a total of 191 respondents. Data were analyzed by SPSS. The results of this study are academic aspects, empathy, reliability and perceived quality affect the interest of parents of SD Nasima to SMP Nasima while non-academic aspects and perceptions of prices do not affect the interest of parents of SD Nasima send to SMP Nasima. The most influential aspect of parents' interest in sending their children to Nasima Middle School is the perception of product quality. Keywords: academic, non-academic, empathy, reliability, price, quality, purchase intention.

Item Type:Thesis (Masters)
Additional Information:Keywords: academic, non-academic, empathy, reliability, price, quality, purchase intention.
Uncontrolled Keywords:Keywords: academic, non-academic, empathy, reliability, price, quality, purchase intention.
Subjects:H Social Sciences > H Social Sciences (General)
Divisions:School of Postgraduate (mixed) > Master Program in Management
ID Code:76941
Deposited By:Mr. Perpustakaan Fakultas Ekonomi
Deposited On:27 Sep 2019 15:39
Last Modified:27 Sep 2019 15:39

Repository Staff Only: item control page