ANALYSIS OF EMPLOYEE ENGAGEMENT ON SERVICE COMPANY (STUDY ON THE EMPLOYEES OF PATRA JASA CONVENTION HOTEL SEMARANG)

Abstract

The aim of this study was to identify the antecedents and consequences of employee engagement. Employee engagement had a strong effect on the organizational performance. Excellent level of employee performance and the low level of absenteeism indicated that there was a decent level of employee engagement. The respondents of this study were the employees of Patra Jasa Convention Hotel Semarang. The data were collected through distribution of questionnaires to 107 full-time employees with census method. The techniques of data testing in this research included validity test by factor analysis, reliability test, the classical assumption test, multiple linear regression, path analyses, and the Sobel test to examine the mediation effect with SPSS 16.0. The results of this study indicated that job characteristics, procedural justice, and rewards and recognition had a positive and significant effect to employee engagement. Whereas distributive justice also had a positive but not significant effect to employee engagement. Employee engagement had a positive and significant effect to employee performance, job satisfaction, and organizational commitment. Employee engagement was partially connecting antecedents with consequences.