HUBUNGAN ANTARA CITRA PELAYANAN PUSKESMAS DENGAN POTENSI KESEHATAN MASYARAKAT DI PUSKESMAS KRANGGAN KECAMATAN KRANGGAN KABUPATEN TEMANGGUNG TAHUN 2003

SUGIYANTO, SUGIYANTO (2003) HUBUNGAN ANTARA CITRA PELAYANAN PUSKESMAS DENGAN POTENSI KESEHATAN MASYARAKAT DI PUSKESMAS KRANGGAN KECAMATAN KRANGGAN KABUPATEN TEMANGGUNG TAHUN 2003. Undergraduate thesis, Diponegoro University.

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Abstract

Citra Pelayanan Puskesmas merupakan salah satu aspek mutu dari manajemen puskesmas. Persepsi terhadap pelayanan yang didapat konsumen akan menghasilkan penilaian Citra Pelayanan Puskesmas di masyarakat. Potensi Kesehatan Masyarakat yang merupakan salah satu outcome dari program pelayanan kesehatan yang diberikan puskesmas, diukur dengan Indeks Potensi Keluarga Sehat (IPKS). Tujuan penelitian adalah untuk mengetahui hubungan antara Citra Pelayanan Puskesmas dengan Potensi Kesehatan Masyarakat, mengetahui deskripsi penilaian masyarakat terhadap citra pelayanan pelayanan puskesmas dan mengetahui deskripsi Potensi Kesehatan Masyarakat di Puskesmas Kranggan. Jenis penelitian observasional dengan pendekatan cross sectional metode survey. Jumlah sampel 85 keluarga yang dipilih secara acak dari daftar populasi sampel dan jumlah sampel tiap desa ditentukan secara proporsional dengan menggunakan tehnik kluser. Pengumpulan data primer dilakukan dengan metode wawancara langsung kepada ibu balita pada keluarga sampel sebagai responden oleh pewawancara terlatih dengan kuesioner sebagai alat pengumpulan data. Pengolahan data dilakukan secara deskriptif dalam bentuk tabel dan narasi, analisadilakukan dalam bentuk tabel silang antar variabel dan uji hubungan dengan uji korelasi pearson product momen, dimana sebelumnya dilakukan uji validitas dan reliabilitas terhadap kuesioner yang digunakan dan uji normalitas data sampel dengan uji kolmogorov-smimov. Hasil penelitian menunjukkan adanya hubungan antara Citra Pelayanan Puskesmas dengan Potensi Kesehatan Masyarakat. Kesimpulan yang didapat adalah potensi untuk hidup sehat masyarakat masih rendah (22,4 %), hal ini terlihat pada kondisi perilaku PHBS keluarga yang belum baik. Pelayanan puskesmas secara keseluruhan sudah dapat diterima masyarakat namun demikian masih ada penilaian citra kurang baik sebesar 8,2 %. Saran kepada Puskesmas maupun dinas kesehatan masih perlunya peningkatan pemberdayaan keluarga dan peningkatan mutu pelayanan terutama pada faktor responsiveness dan reliability Kata Kunci: Citra pelayanan, potensi kesehatan CORRELATION BETWEEN IMAGE OF PUBLIC HEALTH CENTRE SERVICE WITH POTENTIALY OF HEALTH SOCIETY IN PUBLIC HEALTH CENTRE KRANGGAN, KECAMATAN KRANGGAN, KABUPATEN TEMANGGUNG, 2003 The image of the public health centre services is one of aspect of the quality from the management of public health centre. The perception to the care that the consumer can gain will give the evaluation to the public health centres service in the society. The potentially of health society is one of the outcome from the service of healthy that public health centre do, can be measure with potentially health family index. The purpose of the research in to know the corelation between the image public health centres service with potentially of the health society, to know the description of public avaluation to the image of the public health centres service and to know the description of the potentially health society in of public health centre Kranggan. The kind of research obsevational with the approach cross sectional method survey. The amount of 85 families sample selected of random from the list population sample and the amount of sample each village determited reasonable by using cluster method. The primer data collection is done by direct interview by direct interview method to mothers of babies as respondent who is interviewed by the trined interview with the question as the instrument collection data. Data processing is done descriptive in the form table and naration. Analysis is done in the form of crossing table from variable and test the ralation with the correlation pearson product moment. Where it has been done before the questions used inthe test normality data sample with kolmogorov-smirnov test. The result of the research show that there is correlation berween the image of public health centres service with potentially of the health society. The conclution is that tje potentially to healthty life is still low (22,4%) it can be seen inthe condition of family PHBS behavior are still poor. The public health centre services entirely reccivable although there are still many evaluation of the image is less good 8,2%. The suggestion to the public health centreand health sector that have to improve the endeavor family and to promotion the quality of the service specially in the responsiveness and reliability factor. Keyword : image of service, health potentially

Item Type:Thesis (Undergraduate)
Subjects:R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions:Faculty of Public Health > Department of Public Health
ID Code:6877
Deposited By:admin FKM undip
Deposited On:17 Feb 2010 13:30
Last Modified:17 Feb 2010 13:30

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