Memahami Mekanisme Workplace Bullying

Abstract

Communication is an important thing between a person and information within a business organization. Bullying in the workplace is a continuous and repetitive negative behavior that can lead to unfriendly work environment. Bullying behavior has influence both in the short and long term on the victim. The phenomenon of workplace bullying can be seen from how interpersonal communication built between the boss with employees, inferior, and other employees. This study would like to see how the mecanism causing bullying on the level of interpersonal communication within a service business organization located in Semarang. Data analysis method used in this research is descriptive qualitative research method by using phenomenology approach. Overall, this study shows the existence of verbal bullying behavior, in the form of criticism of work or personal, humiliation, and sarcasm. In the results of this study, it is known that power in the organizational hierarchy can carry out bullying. Opportunities and support provided to the perpetrators are motivations for committing acts of bullying to victims. Workplace bullying raises resistance made by victims to the perpetrators, starting from direct or indirect resistance. Directly carried out by asking clarification to the perpetrator regarding the actions taken, while the resistance which indirectly carried out by the victim is by reporting to the HR department, giving an evaluation through an evaluation held regularly by the head office and always checking every truth of the information provided by bullying with the source of information (head office).