FADLI, Muhammad and RAHARDJO, Susilo Toto (2018) ANALISIS PENGARUH PRAKTIK TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA (Studi empiris pada Kedai Kopi di Semarang). Undergraduate thesis, Fakultas Ekonomika dan Bisnis.
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Abstract
This research is aimed to analyze the influence of leadership, customer orientation, information and analysis, human resource and process management to Performance of Coffee Shop in Semarang This study used multiple linear regression analysis with SPSS program. The population used is the manager of Coffe Shop in Semarang. While the sample used as many as 75 people with sample selection techniques non-probability sampling using purposive sampling The results showed that there is a positive and significant relationship between leadership to performance, There is no significant relationship between customer orientation to performance, There is a positive and significant relationship between information and analysis to performance, There is a positive and significant relationship between human resource to performance, There is a positive and significant relationship between process management to performance,
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Additional Information: | Leadership, Customer Orientation, Information and Analysis, Human Resource, Process Management, Performance |
| Uncontrolled Keywords: | Leadership, Customer Orientation, Information and Analysis, Human Resource, Process Management, Performance |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Faculty of Economics and Business > Department of Management |
| ID Code: | 68221 |
| Deposited By: | INVALID USER |
| Deposited On: | 02 Jan 2019 09:02 |
| Last Modified: | 02 Jan 2019 09:02 |
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