PROSEDUR PELAYANAN PENJUALAN TIKET KERETA API DI STASIUN SEMARANG PONCOL

Abstract

In the era of globalization, transportation service companies are required to compete in a manner global. PT. Kereta Api Indonesia (Persero) is a service provider company railway ground transportation, one of the keys to success in a service company on how the company provides quality service to its customers. Wrong the only thing is to improve the railway ticket sales service made in the effort to provide convenience and a sense of satisfaction and can foster trust passengers, so that passengers feel themselves prioritized and preferred by PT. Train Fire Indonesia (Persero). The purpose of this research is to know how ticket sales service procedure train at Semarang Poncol Station. In this study the authors use the type descriptive qualitative research, in accordance with the purpose of this study to describe the properties of a state. The required data are obtained based on the formulation of the problem happen. The method used in this research is descriptive qualitative method used for proper fact-finding and interpretation with a view to searching systematic images, facts that accurately match the reality and data obtained. For method of data processing writer use descriptive analysis that is, data collected, arranged and interpreted and analyzed, so as to provide a complete description for troubleshooting. The conclusion of this research is in procedure of train ticket sales service for individuals and collectives in Semarang Poncol Station is still not good, because though there is an online ticket reservation innovation that reduces the queue at the station counter, but there are still many rail service users who do not know the procedures and requirements set by PT. Kereta Api Indonesia (PERSERO). We recommend PT. Kereta Api Indonesia (PERSERO) provides information thoroughly so that users of the service know ticketing procedures directly and indirectly