GAMBARAN KOMUNIKASI PERAWAT DI IGD RSUD dr. SOEDIRAN MANGUN SUMARSO WONOGIRI

Abstract

The implementation of nurse communication happened on the Emergency Department (ED) was not yet optimal. The research showed that the nurses did not ask the patient habits, the nurse didn't tell if action was delayed, the nurse talked way too fast. The barriers of communication in ED happened in a noisy environment, anxiety and confusion among patients, delivering a poorly understood language and inappropriate expectations among patients and nurses. The research purposed to know the description of communication nurses in ED in dr. Soediran Mangun Sumarso Wonogiri Hospital. It used descriptive method with the approach of the survey. The number of samples accordance with the criteria of inclusion and exclusion criteria as much as 104 respondents. Data collection used the likert scale with the techniques of accidental sampling. Methods of data analysis with univariate analysis. The results showed that according to the patients, nurse communication was important 52,95%, included aspect attending skill 68,3%, respect 51,9%, empathy 76%, responsiveness 61,5% and the implementation of nurse communication happened at the in ED in dr. Soediran Mangun Sumarso Wonogiri Hospital is good 52.9%, which included aspect attending skill 60.6%, respect 51.9%, empathy 57.7%, and responsiveness 54.8%. The advice to the hospitals will improved the quality of communication with the nurse scheduling training and supervision of the communication.