PELAYANAN CUSTOMER SERVICE OPERASIONAL DI KANTOR PELAYANAN PERBENDAHARAAN NEGARA (KPPN) SEMARANG II

Abstract

This research was conducted at the state treasury service office in Semarang II. Problems that will be studied is how the service customer service operational and what are the obstacles experienced during the service process in the office of the state treasury service semarang II. In this study the authors examine the service of customer service operational in the office of the state treasury service semarang II. The purpose of this study is to describe about the service customer service operational and what are the obstacles encountered. When the service process and solutions/ suggestions that can be given. This research uses descriptive and qualitative approach with using information resources from employees and work units of service users in Semarang II. Service service of customer service operational in the office of the state treasury service semarang II based on the decision of the minister of state empowerment (MENPAM) on the nature of publik service number 63 0f 2004, the regulation of finance minister number 169/PMK.01/2012 and KP.13.001/PB/2015. The author in conducting research using 5 dimentions of service and this is also used as a reference by customer service operational in the office of the state treasury service semarang II in providing service to the work unit as a service user.