ANALISIS KEPUASAN MASYARAKAT PESERTA BPJS KESEHATAN TERHADAP PELAYANAN KESEHATAN DI UPTD PUSKESMAS TEGAL SELATAN TAHUN 2016

Abstract

JKN program is organized with the aim that participants benefit health care and protection to meet basic health needs.Basic need of health is the need for health services that enable a sick person to recover so that he can function normally according to his age and BPJS served as the Executing Agency (Bapel). This study focused on evaluating the conduct of management board of National Health Insurance Program (JKN) in UPTD South TegalPublic Health Center about people's satisfaction of BPJS participants to South TegalPublic Health Center service.The purpose of this study is to describe the satisfaction of BPJS participant health community to health service at UPTD South TegalPublic Health Center Year 2016. This research is a quantitative research with cross sectional approach.Research location at UPTD South TegalPublic Health center, Tegal Municipality.Subjects of research are Public Heath Center employees and Public Health Center patients as many as 160 respondents.Data collection with in-depth interviews, observation and questionnaire.Analysis of data by univariate and bivariate analysis using Chi Square statistical test. Result of research shows that tangible dimension, realibility, assurance, responsiveness and empathy have positive and significant influence to level of satisfaction of BPJS Health participants to health service in South Tegal Public Health Center. This shows that Patient of BPJS Health in South Tegal Public Health Center Tegal Municipality has positive perception about tangible dimension, relibility, responsiveness, guarantee and empathy from service quality. Advised to South Tegal Public Health Center to maintain existing service quality dimension, and improve some things that are still classified as being medium Which is expected to become high. In some cases it has been considered to be better maintained and still classified as moderate should be increased again, in this case there is no such thing as low in Puskesmas Tegal Selatan. In essence, the service at Puskesmas Tegal Selatan is very good but there is still to be improved service, so that can serve well.