GAMBARAN KEPUASAN IBU TERHADAP PROGRAM PENDAMPINGAN IBU HAMIL DENGAN METODE IPE

Abstract

ABSTRACT The mother’s satisfaction level of maternity counseling program with IPE method (Interprofessional Education) is a perception toward maternal facilitation assistance program. It can be used as information to know the service quality of health professional candidate which needed by society. The public can assess the quality of health services based on tangibles aspect, reliability, responsiveness, assurance, and empathy. This study aimed to identify the maternal satisfaction level toward maternal facilitation program with IPE method. This research used quantitative design with descriptive survey approached. Responden in this study were 55 mothers who had received assistance with IPE method by Diponegoro Medical Students in 2017 at Rowosari urban village. Technique sampling used total sampling technique. The data were collected using questionnaire made by author and passed the validity test. There were 39 items of positive statements that have a reliability value of 0.959. The result of this study was30 respondents (54.55%) included in the satisfied category. Results on each component were physical evidence aspect52.7%, reliability 52.7%, responsiveness 67.3%, assurances 50.9%, and empathy 60.0%, they included in satisfied category. Mother satisfaction toward maternal facilitation program with IPE method mostly in satisfied category. Mother satisfaction can be improved by improving coordination and communication between institution, student, and public health center to optimize the services. Keywords: IPE, Satisfaction, Service quality