Pengaruh Komunikasi SBAR melalui Telepon terhadap Peningkatan Komunikasi Efektif dalam Penerapan Sasaran Keselamatan Pasien di Rumah Sakit Umum Daerah K.M.R.T Wongsonegoro Semarang

Abstract

Effects of SBAR Communication through Telephone on the Improvement of Effective Communication in Implementing the Patient Safety Program xvii + 102 pages + 8 tabels + 10 figures + 14 appendices Effective communication is a communication that can be understood by both parties who receive and provide the information. Ineffective communication between nurse and doctor becomes one of the causes of sentinel cases. SBAR can be used for the standards of effective communication between nurses and physicians; one of which is by using telephone. This study aimed to analyze the effects of SBAR communication through the telephone on the improvement of effective communication in implementing the patient safety program in the hospital. This study employed a pretest-posttest quasi-experimental design with a control group. The samples were 34 respondents recruited using the purposive sampling and were assigned to the intervention group (n = 17) and the control group (n = 17). The data were collected through the observations and analyzed using the t-test. The effective communication in implementing the patient safety program before the intervention was 26.11, and after the intervention was 36.70, indicating an increase of 10.59. There were differences in effective communication between the intervention and control groups with a p-value of 0.001. The SBAR communication through the telephone improved the effective communication in implementing the patient safety program in the hospital. The importance of using the SBAR communication method by phone, as a solution to maintain effective communication in patient safety implementation, and to improve the quality of hospital services. Keywords: Effective communication, patient safety, SBAR communication