MANAJEMEN KOMPLAIN DAN PENANGANAN KELUHAN DALAM PELAYANAN PUBLIK

Hariani, Dyah (2008) MANAJEMEN KOMPLAIN DAN PENANGANAN KELUHAN DALAM PELAYANAN PUBLIK. DIALOGUE, 5 (2). pp. 239-253. ISSN 1693-8399

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Official URL: http://www.mia.undip.ac.id/

Abstract

The handling and the management of complaint in public service is an effort made to create a clean and efficient government. This is intended to increase the welfare and create the justice and certainty to fulfill the needs of public as citizens. For the reasons of the sustainability of giving public service and protecting the citizens’ rights from the possibility of doing disabuse in the practice of public service, it is necessary to have the management of complaint, and the management the conflicts which may arise among the public and bureaucracy.

Item Type:Article
Uncontrolled Keywords:conflict management, public service
Subjects:Z Bibliography. Library Science. Information Resources > Z004 Books. Writing. Paleography
Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Divisions:Postgraduate Program > Master Program in Public Administration
ID Code:4961
Deposited By:mr magister ilmu administrasi
Deposited On:21 Jan 2010 14:22
Last Modified:21 Jan 2010 14:22

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