Hariani, Dyah (2008) MANAJEMEN KOMPLAIN DAN PENANGANAN KELUHAN DALAM PELAYANAN PUBLIK. DIALOGUE, 5 (2). pp. 239-253. ISSN 1693-8399
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Official URL: http://www.mia.undip.ac.id/
Abstract
The handling and the management of complaint in public service is an effort made to create a clean and efficient government. This is intended to increase the welfare and create the justice and certainty to fulfill the needs of public as citizens. For the reasons of the sustainability of giving public service and protecting the citizens’ rights from the possibility of doing disabuse in the practice of public service, it is necessary to have the management of complaint, and the management the conflicts which may arise among the public and bureaucracy.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | conflict management, public service |
| Subjects: | Z Bibliography. Library Science. Information Resources > Z004 Books. Writing. Paleography Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science |
| Divisions: | School of Postgraduate (mixed) > Master Program in Administration Science |
| ID Code: | 4961 |
| Deposited By: | INVALID USER |
| Deposited On: | 21 Jan 2010 14:22 |
| Last Modified: | 21 Jan 2010 14:22 |
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