ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PENGGUNA SISTEM INFORMASI AKUNTANSI DAN KINERJA INDIVIDU MENGGUNAKAN THEORY DELONE DAN MCLEANE (Studi empiris pada PT. Samafitro cabang Semarang, Jawa Tengah)

Abstract

The aim of this research is to analyze the factors that impact user satisfaction on individual performance by using DeLone and McLeane models (2003). There are six factors used in this research those are : information quality information systems quality, service quality, facilitating conditions, user statisfaction and user performance. Independent variables used in this research are information system quality, information quality, service quality, and facilitating condition. Then, the dependent variable is individual performance of information system’s user. This research also uses intervening variable, that is information system’s user satisfaction. This research uses survey method by questionnaire in collecting the data. The questionnaires are given to PT.Samafitro employees with the usable response rate is 82%. Afterwards, the data gained is analysed using PLS (Partial Least Square). The results of this research are information system quality, informationquality, service quality, and facilitating condition that can effect individual performance of information system’s user through user satisfaction.