ANALISIS PERAN GENDER, USIA, DAN TINGKAT PENDIDIKAN TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) (Studi pada PT PLN (Persero) Kantor Distribusi Jateng dan DIY)

Abstract

This study aims to investigate the role of demographic factors, namely, gender, age, and education level on organizational citizenship behavior (OCB) at PT PLN (Persero) Distribution Office Central Java and DIY. This study uses gender, age, and level of education as the independent variables and organizational citizenship behavior (OCB) as the dependent variable. This study uses a mixed methodology as the data analysis by collecting questionnaires and doing interviews. The study involved 50 employees as the questionnaire respondents and 5 employees as interviewees. Based on the results of the quantitative and qualitative data, behavioral level of OCB on PLN’s employees showed a moderate result and there is no influence of gender, age, and education level of the OCB.