Quality service in the international hotel sector A catalyst for strategic human resource development?

Maxwell, Gill and Watson, Sandra and Quail, Samantha (2004) Quality service in the international hotel sector A catalyst for strategic human resource development? Quality service in the international hotel sector A catalyst for strategic human resource development?, 28 (2). pp. 159-182.

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Abstract

This paper analyses the nature of, and relationship between, a quality service initiative and the concept of strategic human resource development. Hilton International is the case study used for this analysis. The principal finding is that the quality initiative is acting as a catalyst for a strategic approach to human resource development to emerge in the case organisation. However although many of the factors identified with the concept of strategic human resource development are evidenced, it is proposed that the standards set by academics in the field of human resource development may be too aspirational for the hotel sector.

Item Type:Article
Uncontrolled Keywords:Service quality, Strategy, Human resource development, Hotel and catering industry
Subjects:H Social Sciences > HB Economic Theory
Divisions:Postgraduate Program > Doctor Program in Economics
ID Code:4842
Deposited By:Mr. Doktor Ilmu Ekonomi Admin
Deposited On:21 Jan 2010 09:19
Last Modified:21 Jan 2010 09:19

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