PENGARUH BEBAN KERJA DAN DUKUNGAN SOSIAL TERHADAP KINERJA KARYAWAN DENGAN STRES KERJA SEBAGAI VARIABEL INTERVENING (STUDI PADA PERAWAT RUMAH SAKIT PANTI WILASA CITARUM SEMARANG)

Abstract

Panti Wilasa Citarum Hospital is one of the health institutions such as hospitals that are under the governance of the Christian Foundation for Public Health (Yakkum). The problem that currently happening in the Panti Wilasa Citarum Hospital is nurse performance is not optimal due to the high levels of work stress of the nurses. This was reflected in the high turnover rate of nurses in Hospitals Panti Wilasa Citarum during 2013. As many as 16 persons or 9.25% of nurses who left her job as a nurse at the Panti Wilasa Citarum Hospital. The purpose of this study was to analyze the effect of workload and social support on employee performance with work stress as moderation. The data required to test the influence between these variables was obtained through a questionnaire distributed to 100 nurses at the Panti Wilasa Citarum Hospital. Results of data collection then analyzed using Structural Equation Modeling (SEM). Results of hypothesis testing showed that workload is not statistically proven to have significant effect on work stress, social support is statistically proven to have significant and negative effect on job stress, workload is statistically proven to have significant and negative effect on employee performance, social support is statistically proven to have significant and positive effect on employee performance, and work stress is statistically proven to have significant and negative effect on employee performance.