ANALISIS ANTRIAN KANTOR PELAYANAN PAJAK PRATAMA CANDISARI SEMARANG

Abstract

Queue is where customers wait before being served. If queuing problem isn’t well managed, it will disadvantage both customers and the service facility. The customers who don’t like to wait too long will leave the facility, on the other hand, by providing too many servers will burden the facility owner financially. Tax is Indonesia’s main income, its existence is very importance for the continuity of our government activities. KPP (Kantor Pelayanan Pajak) Pratama Candisari is a Small Tax Office (STO) which is the main weapon for Modern KPP because KPP Pratama serve the most taxpayer compared to other KPP. Analyzing queuing model, system’s measures of performance and optimized number of server(s) need to be done to increase the effectiveness of queuing system in KPP Pratama Candisari Semarang. After observing the queue situation on May 2014, the queuing models and optimal number of server(s) in KPP Pratama Candisari Semarang are obtained as the results. Those are the queuing model of Invoice Number Counter (M/G/1):(GD/∞/∞), Tax Reporting Counter (G/G/3):(GD/∞/∞) , NPWP and PKP Counter (M/M/2):(GD/∞/∞). Optimal number of server(s) for Infoice Number Counter is one server, Tax Reporting Counter are two servers, NPWP and PKP Counter are two servers. Key Words : Queue, Queuing model, KPP Pratama Candisari Semarang, Measures of performance.