ANALISIS KEPUASAN PEMUSTAKA PADA LAYANAN PERPUSTAKAAN KABUPATEN JEPARA

Abstract

This thesis titled Analysis of Satisfaction visitors In Jepara District Library Services. The purpose of this study to determine the level of satisfaction of the visitors at the service, in the collection, the librarian, the infrastructure, and want to know the obstacles and advice on library services Jepara regency. The method used in this research is quantitative descriptive type of research surveys. The respondents in this study were as many as 92 respondents who are utilizing the collections. Types and sources of data used in this study are primary and secondary data sources. Data collection techniques using four (4) sources, namely literature, interviews, questionnaires and documentation. While the analysis of the data used in this research is by using a percentage formula and calculation Likert scale, after the data is collected, the data were presented. Then be presented in the form of a pie chart. Then from the pie chart that was created then calculate the Likert scale data will be described through the use of separate data tables which will then be analyzed and interpreted by category. These results indicate that the level of satisfaction of the visitors to the library services at the level of Jepara no satisfied with a score of 3.69. Visitors on service satisfaction levels are at their very satisfied with a score of 4.23. Visitors satisfaction level in the collection are at the level of 3.71 are satisfied. the level of satisfaction of the visitors to the librarian is at the level of content with a score of 3.71. Visitors satisfaction level on infrastructure is at a level very satisfied with a score of 4.15. And barriers and the advice given by the visitors is the internet network problems