WIBOWO, Bagus Yunianto and MUDIANTONO, Mudiantono (2013) PENGARUH NILAI PELANGGAN YANG DITAWARKAN SEKOLAH UNGGULAN NURUL ISLAMI SEMARANG TERHADAP KEPUASAN SISWA. Undergraduate thesis, Fakultas Ekonomika dan Bisnis.
![[img]](/style/images/fileicons/application_pdf.png)
| PDF - Published Version 2453Kb |
Abstract
This research aimed to test influence values offered by school Unggulan Nurul Islami Semarang to student satisfaction. Based on the problems encountered and need to be completed quickly and accurately in Junior High School, High School and Vocational School Unggulan Nurul Islami Semarang. On this research with intervening models (analysis of multiple regression) and methods survey. Of variable used that is quality of human resources, service quality education, location against customers value offered, and customers value offered in intervening against student satisfaction. The research results showed that: (1) The influence of human resources quality against customer value offered with a positive effect, (2) The influence of service quality education against customer value offered with a positive effect, (3) The influence of location against customer value offered with a positive effect, (4) The influence of customer value offered against student satisfaction with a positive effect
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Additional Information: | Human Resources Quality, Service Quality Education, Location, Customer Value Offered, and Student Satisfaction |
| Uncontrolled Keywords: | Human Resources Quality, Service Quality Education, Location, Customer Value Offered, and Student Satisfaction |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Economics and Business > Department of Management |
| ID Code: | 42270 |
| Deposited By: | INVALID USER |
| Deposited On: | 14 Feb 2014 13:22 |
| Last Modified: | 14 Feb 2014 13:22 |
Repository Staff Only: item control page
