Business Performance Management On New Sofware Implementation Of Information Technology Project Using Balance Score Card Assesment (Case Study: CCAI, A Beverage Multinational Company in Indonesia)

Abstract

The information technology (IT) implementation needs to be assessed on its impact to corporate business performance afterwards. This paper reports the finding of an in-depth, case study of CCAI, a multinational beverage company in Indonesia. The measurement of evaluation used Balanced Scorecard (BSC) tool by examining of data in several years. In spite of this, the evaluation covers to four perspectives of BSC, first is in the Financial Perspective with covers by Growth of Trading Revenue and Net Profit, second is in Internal Business Perspective with Production Fulfill Capacity and Cost of Goods Sold per year, third is in Learning and Growth Perspective with represent by Engagement of Employee and Zero Accident, and the last is Customer Perspective that covers for Customer Satisfaction Level, Product Availability and Earning per Share. Findings suggest that the implementation of IT Project to Internal Business Process Perspective is the highest contribution and indirectly impacted to other BSC Perspectives