University Management Information System: Is That Supportive Enough and Is It Already Integrated

Abstract

Information resource is one of the fundamental resources in organizations, including in universities. Therefore, universities have to give more attention to their management information system, especially virtual office implementation, so they can give effective and efficient services to their stakeholders. This study was designed to evaluate the implementation and performance of management information system, especially the application of virtual office in Indonesian universities. Semi-structured interview and FGD (Focus Group Discussion) were conducted in this research. The results shows that the applications of the virtual office system that are implemented by the universities is still at the OLTP (Online Transaction Processing) level, even though it actually adequately supports the users’ need. Further finding shows that the database of each application were still standing individually or they were not integrated yet, so it has not given an optimum performance. Thus, the development of virtual office services system based on Enterprise Resource Planning (ERP) should be carried out.