ANALISIS MODEL WAKTU ANTAR KEDATANGAN DAN WAKTU PELAYANAN PADA BAGIAN PENDAFTARAN INSTALASI RAWAT JALAN RSUP Dr. KARIADI SEMARANG

Abstract

The arrival rate of patients that have occured at the registration Installation Outpatient is randomly, so condition would make difficult for hospital management to determine policies in operating the substation service. The duration of registration procedure can affect patient satisfaction of Installation Outpatient Hospital Dr. Kariadi Semarang in obtaining health care. Therefore, it’s necessary queuing models that suitable. so as to obtainable an effective service, balance and efficient which can reduce the long queues and long waiting time. Based on the results of the analysis, obtained by queueing models at its Installation Outpatient is (G/G/8):(GD/∞/∞). Keywords : Queue models, Registration, Installation Outpatient, RSUP Dr. Semarang