ANALISIS MODEL WAKTU ANTAR KEDATANGAN DAN WAKTU PELAYANAN PADA BAGIAN PEMBAYARAN KASIR INSTALASI RAWAT INAP RSUP Dr KARIADI SEMARANG

Abstract

Installation hospitalization is one of any facility servicing intensive for hospitalized patients in RSUP Dr. Kariadi semarang. After the patient get inpatient service and allowed to go home by doctors who handle the patient, and the family of the patient is propose a payment during which the patient being treated in the installation of hospitalization. The payment of charges the care of patients carried on the hospitalization cash payments. On the cashier hospitalization there is one of the registration counter and there were four officers calculate costs details during which the patient being treated. The interarrival time and service time during get the payment service is different among the patient with each other. The condition of the system complicated the hospital management for determine a service policy so the service optimally. So that the management hospitals require models can determine the performance of the system payment of cash hospitalization, with use interarrival data and service data inpatient for seven work days. Expected by knowing the performance of the system, can help decision making for achieving optimal service. Based on the result analysis, model a system of the best services at the cashier hospitalization RSUP Dr. Kariadi Semarang is (G/G/4):(GD/∞/∞). Keywords : Hospitals, inpatient, cashier, RSUP Dr Kariadi