PENGARUH KETIDAKPASTIAN TUGAS TERHADAP HUBUNGAN ANTARA KEANEKARAGAMAN DAN TINGKAT PEMANFAATAN TEKNOLOGI DENGAN KEPUASAN PEMAKAI

Abstract

The aim of this research is to test the influence of diversity andthe extent ofutilization of information technology on the end-users computing satisfaction. This research is also to test the interaction ffict between two dimensions of task uncertainty, which are task variability and analyzability with the two dimensions of utilization of information technology on the end-users computing satisfaction. The samples and respondents from this research are employees of bankingfirms who use computer and a number business applications. This research used survey method with 73 samples. Analysis method used in this research is multiple regression to examine correlation between dimension of utilization with end-users computing satisfaction, and relationship between the two dimension ffict two dimensions of utilization and two dimension of task uncertainty on the end-users computing is used moderated regression analysis (MRA). The result shows that diversity and the extent of utilizationhave apositive influence onthe end-users computing satisfaction. While, the diversityof utilization have a positive relationship with task vatiability, and then the extent of utilization have a negative relationship with task analyzability. And the test of interaction ffict between two dimensions of utilitzation and two dimenstons of task uncertainty have not significantly influence on the end-users satisfaction.