ANALISIS PENGARUH IMPLEMENTASI MANAJEMEN KUALITAS TERHADAP KINERJA ORGANISASI PADA USAHA KECIL MENENGAH (UKM) DI KOTA SALATIGA

ULFAH, Fitriana and RAHARDJO, Susilo Toto (2013) ANALISIS PENGARUH IMPLEMENTASI MANAJEMEN KUALITAS TERHADAP KINERJA ORGANISASI PADA USAHA KECIL MENENGAH (UKM) DI KOTA SALATIGA. Undergraduate thesis, Fakultas Ekonomika dan Bisnis.

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Abstract

The research was inspired by Small and Medium Enterprises (SMEs) of food and beverage (F & B) industries which have not receive a certificate of SPP IRT from BPOM. The certificate is given to SMEs that have passed for quality test in production process. The objective of the research is to analyze influence of quality management implementation to SMEs’ organization performance which similar to Total Quality Management. The research was also a replication and modification of the previous research written by Salaheldin (2008). The object of the research was focus to SMEs of F & B industries in Salatiga, Central Java. This research was an empirical study by using the whole population called census technique in data collection. The data was obtained by distributing questionnaires to the 42 owners of SMEs or who were authorized to manage the SMEs above. Data analysis was performed by Structural Equation Model (SEM) with the PLS (Partial Least Square) Smart Software. The analysis of hypothesis showed that all of proposed hypothesis were accepted. The variables of Strategic, Tactical and Operational factor; had a positive and significant impact on Operational Performance, Financial Performance, and Non-Financial Performance. The variable of Operational Performance had a positive and significant impact on Financial Performance and Non-Financial Performance

Item Type:Thesis (Undergraduate)
Additional Information:SMEs, SPP IRT, BPOM, Strategic Factor, Tactical Factor, Operational Factor, Operational Performance, Financial Performance, and Non-Financial Performance
Uncontrolled Keywords:SMEs, SPP IRT, BPOM, Strategic Factor, Tactical Factor, Operational Factor, Operational Performance, Financial Performance, and Non-Financial Performance
Subjects:H Social Sciences > H Social Sciences (General)
Divisions:Faculty of Economics and Business > Department of Management
ID Code:39196
Deposited By:Mr. Perpustakaan Fakultas Ekonomi
Deposited On:06 May 2013 15:49
Last Modified:06 May 2013 15:49

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