Case Study about Performance of Organization at Semarang City Health Office to Prevent Dengue Haemorrhagic Fever from Internal Process Perspective and Learning Perspective

Abstract

Dengue Haemorrhagic Fever (DHF) is a potential disease to be an outbreak event. Trend of Dengue Haemorrhagic Fever cases was increasing in the last five years in Indonesia, Central Java Province, and Semarang City. Nowadays, measurement of performance in government institution specifically in preventing Dengue Haemorrhagic Fever uses LAKIP that comprises in the following indicators : inputs, outputs, outcomes, benefits, and impacts. LAKIP has not comprised a process indicator. Balanced Scorecard (BSC) could measure a process indicator especially in perspective of internal process and learning. Aim of this research was to now the service procedure, handling of complaint, and improving the services continually in perspective of internal process. Beside that, this research was to know training, guiding, and empowering of officer from perspective of learning as an effort to prevent Dengue Haemorrhagic Fever at Semarang City Health Office. In the perspective of an internal process, preventing of Dengue Haemorrhagic Fever is done by referring to SPM; service process is made by a flow chart; improving of service is done by making a handling team of community complaint; improving a quality of services is done by eradicating of the mosquito’s breeding place and improving the officer’s professionalism. In the perspective of learning, gradually guiding and giving an opportunity of study are done to improve profesionalism and capability of an officer. Giving a task and delegating an authority for employee empowerment has been already done. Feedback and reward are given to improve motivation of an officer. To improve prevention program of Dengue Haemorrhagic Fever, Health Office should advocate a decision maker in order to increase a budget, to make communication with other sectors, and to integrate programs. Government of Semarang City should make legislation about protection of the health officer and determination of health budget equal to 15% from total of budget in Semarang city. Sumber Utama : www.mikm.undip.ac.id