TEMU KEMBALI INFORMASI DARI SUDUT PANDANG PENDEKATAN BERORIENTASI PEMAKAI

Abstract

User oriented approach is a systematic study of users’ characteristics and behaviours to find information concerning its interaction with information systems (instutions). Basically there are three approaches to the study of information retrival processes, namely traditional approach, user oriented, and cognitif approach. The user-oriented approach to information retrieval research provides information retrieval theory with a substantial insight into users’ mental behaviour and information seeking characteristics. This approach focusses itself on the psychological and behavioral aspects of the communication between users and authors. This approach aims at the improvement of information retrieval effectiveness within the framework of the users, their information need, and the interactive processes of searching behaviour. But, this interaction process still could not solve the users’ problems. This is caused by the interation between information retrieval technique using matching system and clossed questions. In order to get more evidence about users problems or information need, further questions or feedback from the user in order to know whether intermediary interpretation match with the user’s or not are needed. The user oriented approach is still connected to information systems so that it is considered to have the same shortcoming as the traditional approach is. This reason caused the cognitive approach to appear.