Development Of The Health Laboratory Information System To Support The Evaluation Of The Laboratory Services

Abstract

Evaluation of health services is a regular and systematic process to compare between an achieved result and standard criteria. A laboratory is one of health services which it must continually evaluate and integrate a technology within its services to improve quality for achieving customers’ satisfaction. The objective of this research was to result health laboratory information system which could be used to support the evaluation of the laboratory services at the Health Laboratory of Purbalingga Distric. Development of the system was based on the FAST “Framework for the Application of Systems Techniques” methodology. Design of this research was pre experimental one group pretest and posttest. Number of subject was seven respondents. The research variables were accessibility, accurateness, completeness, and clarity of information. The result of this research showed that the new system could overcome the problems of data accessibility, accurateness, completeness, and clarity of information to support the evaluation of the laboratory services. The considered average on the new system (3.92) was higher than the considered average on the old system (1.55). Based on the statistical analysis, it showed that there was any differences of information quality between the old and the new system (p value = 0.0001). The hospital management should maintain the new system, recruit a specific officer, and evaluate the system for sustaining and repairing it. Keywords; information system; health laboratory; evaluation of the laboratory services