The Development Methodology Of Operational Dashboard As A Tool For Organizational Performance Monitoring (A Case Study: Telkom Polytechnic)

Abstract

The management needs to monitor and measure the performance of the organization continuously to restrain that business processes aims at the organization's mission and vision. This study assist management to monitor the organization performance continuously to restrain that business processes aims at the organization's goals. Providing the information about the achievement on KPIs that really fit the needs of its users, conveying the information are accurately and timely in the comfortable presentation format that effective. The information comes from various units within organization, so the management can take action or strategic decision-making quickly and precisely targeted for the improvement of the organization. The problems can be solved with information provider tools of the dashboard software. Dashboard software to be built is operational dashboard for the study program. Operational dashboard provides information on the ongoing activities, along with changes in real time to provide awareness to the things that need to be responded quickly, the information presented is very specific to the sufficient depth detail level, it is dynamic because it uses the data with higher frequency real time updates. The methodology proposed by Eva Hariyanti [5] was modified to suitable with environment condition. Her methodology aimed to develop dashboard at strategic and tactical level, while this study to produced operational dashboard. Her methodology concerns in provide data/information, personalized and collaboration among user. The methodology to develop operational dashboard was not cover analytical and trackability characteristic. Keywords : monitor, KPI, performance, operational dashboard