EVALUASI KINERJA FUNGSI MAINTENANCE DENGAN MODEL ADAPTED BALANCED SCORECARD

Abstract

PT Indotirta Jaya Abadi is one of the largest bottled drinking water companies in Indonesia. In case of preserving production resources that owned by the company so that the resources could be utilized well, the company has implemented maintenance management system. Maintenance management has important role in company’s profitability, and has become one of the factors influenced overall company’s performance. Yet, up to now the company has never measured the contribution of the maintenance activities done to company’s performance. Performance evaluation is done according to adapted Balanced Scorecard model fitted to maintenance function context. This model includes six perspectives, which are innovation and growth, production, maintenance, environment, costumer, and finance. Performance measurement is done in Husky Sidel and Utility section PT Indotirta Jaya Abadi. This section is being chosen because of its lowest average efficiency for the whole measurement period based on Data Envelopment Analysis method. Actual performance measurement is done through Analytic Hierarchy Process and Objective Matrix. From the performance measurement done, we can conclude that maintenance function is categorized in moderate performance. But, there are some indicators which has high priority but low performance. Those indicators are: costumers’ complain rate, work lateness rate, and Return on Investment