PERSEPSI KETIDAKPASTIAN LINGKUNGAN, AMBIGUITAS PERAN DAN KONFLIK PERAN SEBAGAI MEDIAS! ANTARA PROGRAM MENTORING DENGAN KEPUASAN KERJA, PRESTASI KERJA DAN NIAT INGIN PINDAH Studi Empiris di Lingkungan Kantor Akuntan Publik (KAP) Besar

Abstract

The objective of this research to investigate empirically and analyze whether mentor¬ing program in large Public Accountant Firms had influence job satisfaction, job performance and turnover intention which was mediated by role ambiguity, role conflict and perception of environmental uncertainty. This investigation is needed since those mediating variable mention above will be expected to increase job satisfaction and job performance as well as reducing intention. Respondent of this research were staff of large Public Accounting Firm in Jakarta. Total questionnaires that can be processed 184 The result show, not all hypothesis were supported. Hypothesis that have been supported are mentoring program has a negative effects on perception of environmental uncertainty, role conflict and role ambiguity. Role conflict has negative effect on job perfor¬mance and has a positive effect turnover intention. Role conflict has influence negatively to job performance and role ambiguity influence positively to turnover intention. Hypothesis that are not supported are relationship between perceptions of environment uncertainty and job performance as well as turnover intention, while negative relationship between role conflict and job satisfaction is not supported.This result indicated mentoring program in large Public Accounting Firm can be used to reduce role stress. Perception of environment uncertainty is unable to mediate relationship between mentoring program and job performance as well as between job satisfaction and turnover intention.