Permodelan Hubungan antara Variabel Organisasional dan Variabel Pelanggan dalam Penyampaian Layanan serta Pengaruhnya terhadap Retensi Pelanggan pada Lembaga Pendidikan Tinggi

Yuniawan, Ahyar (2009) Permodelan Hubungan antara Variabel Organisasional dan Variabel Pelanggan dalam Penyampaian Layanan serta Pengaruhnya terhadap Retensi Pelanggan pada Lembaga Pendidikan Tinggi. Jurnal Aplikasi Manajemen, 7 (4). pp. 1027-1040. ISSN 1693-5241

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Item Type:Article
Additional Information:linkage research, structural equation model, survey, organizational effictiveness, service quality, customer satisfaction, institutional image, institutional reputation, customer retention, and higer education
Subjects:H Social Sciences > H Social Sciences (General)
Divisions:Faculty of Economics and Business > Department of Management
ID Code:33016
Deposited By:INVALID USER
Deposited On:06 Feb 2012 11:42
Last Modified:06 Feb 2012 11:42

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