Yuniawan, Ahyar (2009) Permodelan Hubungan antara Variabel Organisasional dan Variabel Pelanggan dalam Penyampaian Layanan serta Pengaruhnya terhadap Retensi Pelanggan pada Lembaga Pendidikan Tinggi. Jurnal Aplikasi Manajemen, 7 (4). pp. 1027-1040. ISSN 1693-5241
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| Item Type: | Article |
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| Additional Information: | linkage research, structural equation model, survey, organizational effictiveness, service quality, customer satisfaction, institutional image, institutional reputation, customer retention, and higer education |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Economics and Business > Department of Management |
| ID Code: | 33016 |
| Deposited By: | INVALID USER |
| Deposited On: | 06 Feb 2012 11:42 |
| Last Modified: | 06 Feb 2012 11:42 |
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