Penerapan teori antrian SISTEM PELAYANAN KANTOR PELAYANAN PAJAK (KPP) PRATAMA SEMARANG BARAT

Abstract

Queue process is a process of the coming of a customer to a service facility, then waiting in line (queue) when busy officers, and leaving the place after getting the service. Queue process can be occured wherever, including Taxeses Ministering office (KPP) Pratama is Western Semarang. Taxeses Ministering office (KPP) Pratama is Western Semarang is one of the company that gives public service in term taxation that serve the service system activity of PPH'S voucher endorsement, PBB'S service, NPWP'S registration or PKP, and PBB'S Information. In the particular time, it can be faced on the situation when incoming cutomer can’t be served directly so the heaps of cutomers will be occurred. Therefore, needed the study concerning queue system to optimize service to customer. From the analysis result, got the best model queue in the service system in Taxeses Ministering office (KPP) Pratama is Western Semarang that is (M/G/c) : (GD/∞/∞) for PPH'S voucher endorsement service system with 4 counters, (M/G/1) : (GD/∞/∞) for PBB'S service service system, and NPWP'S registration or PKP service system, and also (M/M/1) : (GD/∞/∞) for PBB'S Information service system and also the best working system can be used as the basic in quality improvement of service system in Taxeses Ministering office (KPP) Pratama is Western Semarang