PENERAPAN METODE BALANCED SCORECARD SEBAGAI TOLOK UKUR PENILAIAN KINERJA PADA ORGANISASI NIRLABA (Studi Kasus pada Rumah Sakit Bhayangkara Semarang)

PRAMADHANY, Wahyu Eko Yuzandra and RAHARDJO, Shiddiq Nur (2011) PENERAPAN METODE BALANCED SCORECARD SEBAGAI TOLOK UKUR PENILAIAN KINERJA PADA ORGANISASI NIRLABA (Studi Kasus pada Rumah Sakit Bhayangkara Semarang). Undergraduate thesis, Universitas Diponegoro.

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Abstract

This research discuses about performance measurement of organization by using Balanced Scorecard as a method that can be applied in a public sector organization. Nowadays, performance measurement in public sector is still more focused on internal business and short term goals (financial). Therefore, measurement of performance using the Balanced Scorecard (financial perspective, customer perspective, internal business perspective and learning and growth perspective) offers a solution for more comprehensive performance measurement and comprehensive in an organization. The object of this research is Bhayangkara Hospital, Semarang as one of the hospitals owned by Central Java Polda. The research at hospital conducted by comparing between internal hospital performance and Balanced Scorecard performance of the years 2008-2010. From the results of research using the Balanced Scorecard, the average value for each perspectives of financial, customer, internal business and learning and growth is good enough. So it can be concluded that the performance of the Bhayangkara Hospital, Semarang included in the criteria sufficiently, with some suggestions and improvements that need to be done.

Item Type:Thesis (Undergraduate)
Additional Information:Performance, Balanced Scorecard, Hospital
Uncontrolled Keywords:Performance, Balanced Scorecard, Hospital
Subjects:H Social Sciences > H Social Sciences (General)
Divisions:Faculty of Economics and Business > Department of Accounting
ID Code:29537
Deposited By:Mr. Perpustakaan Fakultas Ekonomi
Deposited On:03 Oct 2011 08:39
Last Modified:03 Oct 2011 08:39

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