Analysis of Relationship between the Patient’s Perception to the Quality of Services and Desire of Revisit at Inpatient Services at Leprosy Hospital at Kelet in Jepara

Abstract

The Leprosy Hospital has to receive general patient after changing the status to be the Public Hospital. To improve quality of services to a patient at Inpatient unit, many efforts have been done. The problems that are still faced are as follows: 1) Achievement of BOR, ALOS, and TOI is still under the target; 2) Number of the old patient who revisit to Inpatient services is as little as 10%; Many of complain letters are sent to the hospital. This condition shows that patient’s perception to quality of services at Inpatient unit is still low. The aim of this research was to describe the patient’s perception to a quality of services and to identify relationship with desire of revisit at Inpatient services at the Kelet Leprosy Hospital in Jepara. This was an observational research using a survey method and a cross sectional approach. Collecting of data used the questionnaires. The number of respondents were 60 persons. They were patients who ever visited Inpatient Services at Kelet Leprosy Hospital. Processing and analyzing of data used univariate, bivariate, and multivariate method by Chi Square and Logistic Regression test with a significance level on 0,05. The results of this research shows that the factors, which have a significant relationship with a desire of revisit at Inpatient Services at Kelet Leprosy Hospital, are patient’s perception to good services (p value = 0,000), and patient’s perception to receptivity of services (p value = 0,000). Beside that, factors that have a significant relationship with a desire of revisit are patient’s perception to empathy of services (p value = 0,001), patient’s perception to guarantee of services (p value = 0,001), and patient’s perception to direct evidence of services (p value = 0,011). Variables that influence desire of revisit at Inpatient Services at Kelet Leprosy Hospital together are patient’s perception to guarantee of services, patient’s perception to empathy of services, and patient’s perception to good services. Sumber Utama : www.mikm.undip.ac.id