Satisfaction Level of Children under Five Years Mother towards Health Center Services in Implementing Integrated Management of Sick Children under Five Years at Sambirejo Helath Center in District of Madiun.

Abstract

Approaching method of care program for sick children under five years which is still being used in Indonesia is intervention program that is performed separately for each disease. This handling method would account for the loss of chance and drop out of treatment on patients. Started in year 1997, Indonesia government has developed the program of Integrated Management of Sick Children under Five Years in which it comprehensively consisted of promotion, preventive, curative, and rehabilitative. This program is hoped could improve quality of services that related with patients’ satisfaction. Sambirejo Health Center is one of the health centers that perform the program in District Madiun. Aim of this research was to find out satisfaction level of children under five years’ mother towards health center services in implementing Integrated Management of Sick Children under Five Years at Sambirejo Health Center in District of Madiun. This research used descriptive method using both quantitative and qualitative approach. Population was mothers of children under five years who visited Sambirejo Health Center in Madiun District. Number of sample was fifty persons. Data analysis was done to compare between really provided services and expected services. Satisfied category was obtained if the satisfaction level was more than or equal to 100% and Unsatisfied category was obtained if the satisfaction level was less than 100%. The result of this research shows that most of the respondents who have a good satisfaction level have an age more than 40 years old, graduate from elementary school, work as a labor in a private sector, and have a family income less than or equal to Rp 600.000,- per month. The average of satisfaction level towards accepted services is 100%. It means that all respondents feel satisfied towards the services. Sumber Utama : www.mikm.undip.ac.id